OLAWALE OLUGBENGA SIYANBOLA

LinkedIn

About

Dedicated and customer-centric professional with a strong background in customer service, human resources, communication, content writing, and leadership. Adept at handling customer inquiries, resolving issues, and enhancing client satisfaction. Experienced in managing teams, coordinating editorial activities, engaging audiences through social media and television hosting, and supporting HR functions. Skilled in problem-solving, public relations, and digital communication.

Work Experience

HR Assistant

National Directorate of Employment (NDE)

Dec 2025 - Present

  • Managed employee records, ensuring compliance with HR policies and documentation standards.
  • Conducted onboarding for new hires, facilitating a smooth transition into the organization.
  • Supported employee engagement and welfare initiatives.

Community Manager

Community Manager | Malokun Labs

Dec 2025 - Present

  • Managed and moderated two active WhatsApp communities, fostering engagement and meaningful discussions.
  • Developed community guidelines and strategies to maintain a positive and interactive online space.
  • Engaged directly with members, addressing inquiries and ensuring smooth communication flow.

Customer Service Manager

The Taj Experience

Jan 2021 - Jan 2022

  • Managed customer inquiries, complaints, and service requests, ensuring quick and effective resolution.
  • Developed and implemented strategies to enhance customer satisfaction and loyalty.
  • Conducted follow-ups on customer feedback to improve service quality.
  • Led a team of customer service representatives, providing training and support to enhance team performance.

Education

Literature-in-English

Obafemi Awolowo University, Ile-Ife

Jan 2017 - Jan 2023

Certificates

Self-taught in customer service best practices through online resources and workshops

ICT training for fresh undergraduate students at Obafemi Awolowo University

Jan 2018

Awards

Improved customer satisfaction and engagement as a Customer Service Manager and Community Manager at Malokun Labs.

Successfully led and managed editorial teams as Editor-in-Chief and President of the Editorial & Publicity CDS during NYSC.

Assisted in HR functions at the National Directorate of Employment (NDE), supporting recruitment and employee management.

Skills

Customer Relationship Management

Conflict Resolution & Problem-Solving

Human Resources Management

Social Media & Community Engagement

Public Speaking & TV Hosting

Team Leadership & Performance Management

Digital Marketing & SEO

Proficiency with Zoom, Microsoft Office, and Google Suite Leadership and team coordination

Adaptability and willingness to learn

References

Available on request.