About
Administrative and HR support professional with experience in government offices, human resources administration, and customer-facing roles. Skilled in employee record management, onboarding support, documentation, public inquiry handling, and office coordination. Reliable, detail-oriented, and effective in structured environments requiring discretion, organisation, and clear communication.
OLAWALE OLUGBENGA SIYANBOLA
Ibadan, NG.Work
National Directorate of Employment (NDE)
|HR Assistant
Ilorin, Kwara State, Nigeria
Highlights
Managed employee records, ensuring compliance with HR policies and documentation standards.
Supported onboarding processes for new employees, including documentation and orientation support.
Assisted in employee engagement and welfare initiatives.
Provided administrative support to HR officers as required.
Ministry of Lands, Housing and Urban Development
|Office Assistant
Ibadan, Oyo state, Nigeria
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Internship
Summary
Provided administrative support for town planning and office operations.
Highlights
Managed records of planning applications and land-use documents.
Handled public inquiries and customer-facing interactions professionally.
Assisted with data entry, report preparation, and general office coordination.
Community Manager | Malokun Labs
|Community Manager
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Highlights
Moderated and managed online communities, ensuring clear communication and adherence to guidelines.
Supported engagement initiatives and maintained organised communication channels.
Responded to member inquiries and resolved issues promptly.
The Taj Experience
|Customer Service Manager
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Highlights
Managed customer inquiries, complaints, and service requests.
Implemented service improvement strategies to enhance customer satisfaction.
Conducted follow-ups on customer feedback to improve service quality.
Supervised and trained customer service staff, improving team performance.
Education
Obafemi Awolowo University, Ile-Ife
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B.A
Literature-in-English
Certificates
Self-directed training in customer service best practices
ICT training for fresh undergraduate students at Obafemi Awolowo University
Awards
Improved customer satisfaction and engagement in customer service and community management roles.
Led and coordinated editorial and publicity teams during NYSC service year.
Assisted in HR functions at the National Directorate of Employment (NDE).
References
Available on request.