About
Administrative and customer service professional with experience supporting HR operations, customer relations, and office administration within structured organizations. Experienced in managing documentation, handling client inquiries, maintaining records, and coordinating daily operational tasks. Strong communication and problem resolution skills with the ability to maintain professionalism in high interaction environments. Seeking opportunities within banking operations, customer experience, or administrative support roles.
OLAWALE OLUGBENGA SIYANBOLA
Customer Service| Operations Support| HR & Admin Support.
Ibadan, NG.Core Competencies
Human Resources Support
Report Writing
Office Administration
Operations Support
Client Inquiry Handling
Digital Marketing & SEO
Proficiency with Zoom, Microsoft Office, and Google Suite Leadership and team coordination
Complaint Resolution
Customer Service and Client Relations
Work
Ministry of Lands, Housing and Urban Development
|Office Assistant
Ibadan, Oyo state, Nigeria
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Internship
Summary
Provided administrative support for town planning and documentation processes.
Highlights
Managed records of land-use applications and official documentation.
Handled public inquiries and guided visitors on procedures and documentation requirements.
Supported report preparation, data entry, and office coordination.
National Directorate of Employment (NDE)
|HR Assistant
Ilorin, Kwara State, Nigeria
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Highlights
Maintained employee records and HR documentation in compliance with organizational policies.
Supported onboarding activities including staff documentation and orientation coordination.
Assisted HR officers with administrative tasks and staff welfare support.
Handled internal inquiries and ensured proper record management.
Community Manager | Malokun Labs
|Community Manager
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Highlights
Moderated online communities and ensured organized communication across channels.
Supported engagement initiatives and maintained clear communication guidelines.
Responded to member inquiries and resolved issues promptly.
The Taj Experience
|Customer Service Manager
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Highlights
Managed customer inquiries, service requests, and complaint resolution.
Implemented service improvement strategies that enhanced customer satisfaction.
Supervised and trained customer service staff, improving team performance.
Education
Obafemi Awolowo University, Ile-Ife
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B.A
Literature-in-English
Certificates
Self-directed training in customer service best practices
Additional Information
Leadership experience coordinating editorial and publicity teams during NYSC service year.
Strong experience handling customer inquiries and public facing responsibilities.
Experience working in structured administrative environments requiring accuracy and discretion.
References
Available on request.